Collect every information related to your free credit report. Some of the informations like your member no. can be found on your billing statement.Your name, Social security no. and date of birth can be used by the customer service department for verifying your account.
One can speak with the customer service representative through calling on 1-888-829-6560. The customer-service facility is available from Monday to Friday, 6 a.m. to 6 p.m.; Saturday and Sunday, 8 a.m. to 5 p.m. (Pacific Standard Time).
You need to intimate the customer representative for cancellation and unsubscription of your account. You should stick to your decision of unsubscription of your account otherwise the representative may attempt to persuade you.
-Note down any reference no. regarding cancellation or confirmation no. given by the representative. Before closing your call you should get verified by the representative regarding the cancellation of your account and that you will be not be charged again.
-After the cancellation mak sure that the company is not charging you for the service. Observe your next bank statement or credit card statement carefully.